Refund policy

Returns & Refunds Policy

We want you to be delighted with your purchase. If something isn't quite right, we're here to help.

Changed Your Mind?

You have the right to cancel your order within 14 calendar days of receiving your goods, without giving a reason.

To exercise this right, please contact us at our customer service email address with your order number and confirmation that you wish to cancel.

Once you have notified us, you have a further 14 calendar days to return the goods.

Return Delivery Costs

For change-of-mind returns, customers are responsible for the direct cost of returning items, provided we have informed you of this before purchase.

For larger furniture items that cannot normally be returned by post, the estimated return collection cost will be clearly displayed or provided before you place your order.

Please contact us for return instructions before arranging a return.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.

We recommend reporting visible damage within 48 hours and providing photographs of the product and packaging so that we can resolve the issue quickly.

This reporting request does not affect your statutory consumer rights. Where goods are faulty or not as described, we will provide the remedies required by law, including covering reasonable return costs.

Refunds

When you exercise your statutory cancellation right, we will refund the price paid for the returned goods together with the applicable standard original delivery charge.

Refunds will be processed without undue delay and no later than 14 days after we receive the returned goods or evidence that they have been sent back, whichever is earlier.

Refunds will be made using your original payment method unless otherwise agreed.

We may make a legally permitted deduction where goods have lost value due to handling beyond what is necessary to establish their nature, characteristics and functioning.

Packaging

Please take care when unpacking your order and retain the original packaging where reasonably possible. This helps protect items during return transport, particularly fragile furniture and decorative accessories.

Failure to retain original packaging does not automatically remove your statutory cancellation or faulty-goods rights.

Your Statutory Rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

For assistance with a return, please contact:

Business trading name:

Customer service email:

Business contact address: