Shipping & Delivery Policy

We want your shopping experience to be as enjoyable as receiving your new furniture and home accessories. We work with trusted delivery partners to ensure your purchases arrive safely and efficiently.

1. Delivery Areas

We currently deliver to mainland Great Britain, with selected delivery services available to Northern Ireland, the Isle of Wight, the Isle of Man and the Scottish Highlands and Islands.

Delivery availability and charges depend on the size, weight and destination of your order.

At present, we do not offer international delivery or delivery to the Channel Islands.

2. Standard Delivery – Small Items

Our Standard Delivery service is suitable for smaller furniture, decorative accessories, lighting and selected homeware products.

Delivery charges are calculated according to shipment weight.

Weight	Delivery Charge
Up to 10 kg	£8.39
Over 10–20 kg	£11.99
Over 20–40 kg	£17.99
Over 40 kg	£29.99

 

Delivery Times

Once dispatched, Standard Delivery orders are generally delivered on the next working day to eligible mainland destinations.

Order processing and dispatch times vary according to product availability and order volumes. The estimated delivery timeframe will be provided when your order is confirmed.

Where available, you will receive tracking information and delivery updates by email or text message.

3. Two-Person Delivery – Large Furniture

Larger, heavier or particularly fragile products require our specialist Two-Person Delivery service.

This service includes delivery to a room of your choice and removal of packaging.

Weight	Delivery Charge
Up to 35 kg	£59.99
Over 35–60 kg	£71.99
Over 60–100 kg	£83.99
Over 100–150 kg	£101.99
Over 150–200 kg	£131.99
Over 200 kg	Quotation required

 

Delivery Times

Two-Person Delivery generally takes approximately 2 weeks from dispatch.

Our specialist delivery partner will contact you directly to arrange a suitable delivery date.

Please ensure someone is available to receive the goods on the agreed delivery date.

Before Your Delivery

Please check that:

• The product dimensions are suitable for your property.

• Doorways, staircases, hallways and access routes are sufficiently wide.

• Suitable access is available for the delivery vehicle and delivery team.

• The chosen room is accessible and ready to receive the furniture.

Our standard Two-Person Delivery service does not include furniture assembly, installation or removal of existing furniture unless expressly agreed.

4. Remote Areas & Delivery Surcharges

Certain remote locations may incur an additional delivery surcharge.

Where a £10.00 surcharge applies before VAT, the customer charge is £12.00 including VAT.

This may apply to qualifying addresses in:

• Northern Ireland

• Isle of Wight and Isle of Man

• Scottish Highlands and Islands

• Other designated remote postcode areas

Delivery charges and availability will be confirmed before you complete your purchase.

If a delivery location requires a bespoke quotation, we will confirm the full charge and obtain your agreement before accepting payment for that delivery.

5. Delivery Restrictions

Our specialist Two-Person Delivery service is unavailable to the following postcode areas:

• BT – All postcodes

• HS – All postcodes

• IM – All postcodes

• IV26–IV99

• KA27 and KA28

• KW – All postcodes

• PA15–PA78

• PH19–PH50

• ZE – All postcodes

Standard Delivery may still be available to some of these locations, subject to postcode surcharges and carrier restrictions.

Please contact our customer service team before placing an order if you are unsure whether delivery is available to your location.

6. Orders Containing Multiple Items

Delivery charges are determined by the total shipment weight, delivery service and destination.

Where an order contains both Standard Delivery and Two-Person Delivery products, separate delivery charges may apply.

The total applicable delivery cost will be clearly presented before your order is placed.

Some items may arrive separately or on different delivery dates depending on their size and delivery method.

7. Order Processing & Tracking

Once your order has been placed, we will arrange for it to be processed and dispatched.

Where tracking is available, details will be sent to the email address or mobile telephone number provided during checkout.

For large furniture deliveries, our specialist courier will normally contact you directly to arrange delivery.

Please ensure your contact details and delivery address are accurate when placing your order.

8. Damaged or Incorrect Deliveries

We take great care to ensure your products arrive in excellent condition.

Please inspect your delivery as soon as reasonably possible.

If any item arrives damaged, faulty or incorrect, we recommend contacting our customer service team within 48 hours of receipt.

Where possible, please provide:

• Your order number

• Photographs of the product

• Photographs of any visible damage

• Photographs of the packaging

We will investigate and arrange an appropriate resolution in accordance with your statutory consumer rights.

Reporting damage outside the recommended 48-hour period does not affect your legal rights.

9. Delayed or Failed Deliveries

Delivery estimates are provided in good faith and may occasionally be affected by carrier delays, adverse weather, restricted access or circumstances outside our reasonable control.

If there is a significant delay, please contact our customer service team so we can investigate.

Where an agreed delivery deadline is missed, your statutory rights to seek delivery or cancel the order will apply.

10. Cancellations & Returns

If you wish to cancel an order or return a product, please refer to our separate Returns & Refunds Policy.

Your statutory cancellation rights remain unaffected by this Shipping & Delivery Policy.

11. Contact Us

For enquiries regarding delivery charges, delivery arrangements or existing orders, please contact:

[Your Store Name]

Email: [Customer Service Email]

Business Address: [Business Address]

We are always happy to assist with delivery questions and help ensure your order reaches you safely.